TERMS OF USE
last modification 01.01.2024
1. General Information
This website (the “Site”) and/or its related services, including all associated mobile applications (together the “Services”), as well as the provision of furnished apartments and studios for accommodation and related services (the “Accommodation Services”), are owned and operated by SIRM (SAS) (hereinafter referred to as “we”, “us”, or “our”).
These Terms and Conditions (the “Terms”) set out the terms under which visitors or users (collectively, the “User” or “you”) may access the Site and/or use the Services and purchase products.
By accessing or using the Services, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, you must not access the Site or use the Services.
Please read them carefully: they explain who we are, how we provide our products and services, how to cancel a contract, and what to do in case of issues.
You declare that you are of legal age and have the legal capacity to enter into a binding agreement under these Terms. If you are a minor, you may use the Services or purchase products only with the consent of a parent or legal guardian.
2. Legal Information
Publisher: SIRM Château de Logne, 57310 Rurange-les-Thionville, France
Email: sirmsas@orange.fr
SIREN: 787 180 934 – VAT ID: FR 20 787 180 934
NAF / APE Code: 6820B (real estate rental)
Publication Director: Corinne TOUZE
Contact:
• Phone: +33 6 49 29 87 86
• Email: logne.appart@gmail.com
• Address: Château de Logne, 57310 Rurange-les-Thionville, France
Hosting: Wix.com
These Terms are written in French. In the event of any discrepancy between the French version and any translation, the French version shall prevail.
Using the Site or the Services requires you to be at least 18 years old (or the legal age of majority in your country) and legally capable of entering into a contract. Access is prohibited where it is restricted by local law.
You must read and accept these Terms before placing any order. You may download and print them.
3. Description of Services
Before placing an order, please read carefully the description of the services offered. They include the essential characteristics as required by Article L.111-1 of the French Consumer Code.
Photos, drawings, and texts are for illustrative purposes only and are not contractually binding.
Please follow the instructions provided on packaging, labels, or accompanying documents. We are not liable for any damage resulting from the failure to comply with these instructions.
4. Seasonal Rental Services
You may book the accommodations offered via the Site in accordance with these Terms.
Select your arrival and departure dates, apartment type, and any additional services, then confirm your cart.
Prices displayed on the Site may be changed at any time (changes will not affect bookings already confirmed).
Rates include VAT but exclude local taxes (e.g., tourist tax payable on-site).
The applicable currency is Euro (€).
Before clicking on “Booking with payment obligation,” a complete order summary (total price excluding tourist tax) is displayed for review and correction.
By confirming, you make a binding booking for the selected dates, having checked the box to accept the Terms.
You will automatically receive an email acknowledgment confirming receipt of your booking request. This does not constitute acceptance.
A legally binding contract is formed only when you receive an email confirmation of acceptance from us. We reserve the right to refuse a booking.
Exception: if an immediate payment method (e.g., instant transfer) is offered and executed, the contract becomes effective upon confirmation of payment.
Any violation of the house rules may result in immediate termination of the contract and cancellation of the booking.
Displayed prices are average prices per night and per person, until a specific rate is selected. Some offers may require minimum stays, deposits, or cancellation fees.
Maximum occupancy: 2 to 4 persons, depending on the apartment.
Parties and events are strictly prohibited.
Inviting external persons to the property or apartments without prior written consent is not permitted.
5. Check-in and Check-out
The check-in and check-out times are those indicated on the Site unless otherwise agreed before booking.
An early check-in may be offered on request and subject to availability, and may incur additional charges specified at the time of request.
Similarly, a late check-out may be granted depending on availability and subject to a supplementary fee.
Requests must be made at least 24 hours in advance and confirmed in writing.
For arrivals after 7:00 p.m., a late check-in fee may apply, as indicated on the Site.
Arrivals after 11:00 p.m. are only possible with explicit prior approval.
The accommodation must be vacated at the agreed time. Unauthorized late departures may result in an additional night’s charge.
6. Payment
Unless otherwise stated, payments are made in Euro (€).
Payment methods (credit card, bank transfer, online payment, etc.) are shown during the booking process.
Some bookings may require full prepayment, others an advance deposit, with the balance payable upon arrival.
If payment is refused or a transaction fails, the booking will be automatically canceled.
We reserve the right to verify the validity of the payment method before confirming the booking.
7. Deposit / Security Guarantee
A security deposit may be required to cover potential damages, losses, or disturbances.
The amount and terms (cash, credit card, bank transfer) will be specified before or at the time of booking.
The deposit will be refunded after inspection of the accommodation, minus any charges for damages, missing items, or additional cleaning.
8. Cancellation and Booking Modification
Cancellation conditions are specified in the chosen offer or rate.
In general:
• Late cancellations (within 7 days before arrival, unless otherwise stated) may result in full or partial charges.
• No-shows are fully charged.
• Early departures are non-refundable.
In cases of force majeure (natural disasters, epidemics, administrative restrictions), a free rebooking may be offered, subject to availability.
9. House Rules and Use of Premises
All accommodations are non-smoking.
Pets are allowed only with prior approval and under certain conditions.
Guests must respect the peace of the premises and use the property appropriately.
Any violation of the house rules may result in immediate termination of the contract without compensation or refund.
The guest is responsible for any damage or loss occurring during the stay.
10. Liability
We are not liable for theft, loss, or damage to personal belongings.
We are not responsible for service interruptions (water, electricity, internet) beyond our control.
11. Data Protection (GDPR)
Collected data (name, contact details, payment information, etc.) are processed in accordance with Regulation (EU) 2016/679 (GDPR).
They are used solely for booking management, invoicing, and customer communication.
You have the right to access, correct, or delete your data by contacting: logne.appart@gmail.com.
12. Applicable Law and Jurisdiction
These Terms are governed by French law.
In case of a dispute and after an attempt at amicable resolution, the courts of Metz (Moselle) shall have exclusive jurisdiction, unless mandatory legal provisions provide otherwise.
13. Intellectual Property
All content of this Site is the exclusive property of SIRM (SAS) or used under specific authorization.
Any reproduction, modification, publication, or exploitation, in whole or in part, is strictly prohibited without prior written permission from SIRM.
Unauthorized use constitutes a violation of the French Intellectual Property Code and may result in legal action.
All trademarks, trade names, and logos, including “Château de Logne”, are protected.
No rights or licenses of use are granted to the User.
14. Hyperlinks and Third-Party Websites
The Site may contain links to other websites operated by third parties.
We have no control over these external sites and accept no responsibility for their content, security, or privacy practices.
Access to such sites is at the User’s own risk.
Creating links to our Site is permitted, provided it does not harm our reputation and clearly identifies chateaudelogne.com as the source.
Framing or any unauthorized use of the Site’s elements requires prior written consent.
15. Mediation and Dispute Resolution
In accordance with Article L. 612-1 of the French Consumer Code, every consumer has the right to use a free mediation service to resolve a dispute with a professional.
In the event of a dispute, please first contact us:
📧 logne.appart@gmail.com
📬 Château de Logne – 57310 Rurange-les-Thionville – France
If no amicable solution is reached within 30 days, the consumer may contact the competent consumer mediation service:
ANM Conso – Médiation de la consommation
62 rue Tiquetonne – 75002 Paris
www.anm-conso.com – contact@anm-conso.com
The consumer may also use the European Online Dispute Resolution (ODR) platform available at:
🔗 https://ec.europa.eu/consumers/odr
16. Applicable Law and Jurisdiction
These Terms are governed by French law.
Any dispute relating to their interpretation, performance, or validity falls under the exclusive jurisdiction of the courts of Metz (Moselle), subject to mandatory consumer protection rules.
17. Final Provisions
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Failure by SIRM to exercise any right or provision shall not constitute a waiver of that right.
These Terms may be amended at any time. The version in effect at the time of your booking or use of the Site shall apply.
Updates are published on www.chateaudelogne.com with the revision date.